Fast Facts:
The vast majority of business losses happen because
the thief had a key.
General question:
1) Why should I use a professional
locksmith company?
2) Why Metropolitan locksmith?
3) Does Metropolitan Locksmith
sell product online?
4) What area do we cover?
5) Is Metropolitan Locksmith
members of the Better Business Bureau?
6) Will Metropolitan Locksmith
provide commercial customers with proof of insurance?
7) Will Metropolitan Locksmith
give a specific appointment time?
8) I can install the hardware,
why not just buy it at the home center and do it
myself?
9) I have facilities management
companies that take care of my locks, why isn't
that sufficient?
10) I lost the keys for my padlock.
Is it possible to obtain new keys for my lock?
11) What kind of guarantee does
Metropolitan Locksmith offer on parts and labor?
12) My landlord gave me the
keys why should I get new ones?
13) Why do I have to wiggle
my keys in the lock to make it work?
14) Why do you recommend locks
that seem so expensive?
15) I am moving into a new home,
should I rekey the locks? They seem to be working
properly.
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Q: Why
should I use a professional locksmith company?
A: Skilled professional locksmiths
bring experience and fund of knowledge in lock, safe & security
problems and are better prepared to solve security issues
to your unique situation. Professional locksmith can
prescribe state-of-the-art products that work, and more
effective solutions in an efficient manner. |
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Q: Why Metropolitan
locksmith?
A: Metropolitan Locksmith has been
solving security problems for our customers for over 20
years with many satisfied customers (referrals upon request
/ 212-989-0222).
Our client profile includes:
. Retail businesses
. Franchises
. Factory outlet chain
stores
. Commercial and industrial
businesses
. Government agencies -
Federal, State, and Local
. Hospitals, health care
services, and medical office buildings
. Restaurants
. Banks and Credit Unions
. Churches
. Schools
. Day care centers
. Property management
. Realtors
. General contractors and
builders
. Convenience stores
. Grocery stores
We take security matters seriously. That
is why all of our expert technicians are carefully
screened to ensure complete customer satisfaction.
All our technicians are licensed, bonded and fully
insured. We pride ourselves on a highly trained
staff. We are continuously sending our technicians
for technical training to better prescribe security
solutions for our valued customers.
When you go to a large company like Metropolitan
Locksmith you get the
following benefits.
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. A professional quote
with no hidden charges
. Professional security
advice from security technicians that average over
ten years of experience,
teach in their areas of specialization and are
nationally recognized for
their expertise.
. At Metropolitan Locksmith,
we stand by our work and all parts and labor are
backed with a full warranty
for 90 days.
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Q: Does
Metropolitan Locksmith sell product online?
A: No. |
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Q: What
area do we cover?
A: We cover the greater New York
City area. |
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Q: Is
Metrolock Locksmith members of the Better Business
Bureau?
A: Yes. Call and check us out! |
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Q: Will
Metropolitan Locksmith provide commercial customers
with proof of insurance?
A: Yes. If you require a certificate
of insurance, we'll get it to you immediately so that the
job can proceed without delay. |
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Q: Will
Metropolitan Locksmith give a specific appointment
time?
A: We value our customer's time.
That's why we strive to not only give you a specific appointment
time, but to keep it. If we do run late, we will always
call and give you the option to wait for us or re-schedule
- whatever is convenient for you. |
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Q: I
can install the hardware, why not just buy it
at the home center and do it myself?
A: Products typically sold in home
stores are residential quality at best, at worst the
shelves are stacked with low end products meant to increase
profits for the manufacturer and the retailer. High quality
goods offer characteristics such as, pick and drill resistance,
access control options, protection against the unauthorized
duplication of keys. The question you have to ask is
what is your time really worth? |
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Q: I
have facilities management companies that take
care of my locks, why isn't that sufficient?
A: Facility management companies
are perfect for general maintenance items but when it comes
to your security you don't want the à la carte service
of a locksmith whose only qualification is that they gave
the lowest bid. A simple master key system is a comprehensive
solution to key control. When changes are needed because
of a management change at the store or a lost key. The
only way to make those changes correctly is to have the
original master key chart available to you. Since the facility
management company has several locksmiths on contract you
may never see the same company twice. A broken safe or
a compromised key will destroy your profits much faster
than a broken light switch. |
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Q: I
lost the keys for my padlock. Is it possible to
obtain new keys for my lock?
A: It is possible to obtain replacement
keys for your padlock ONLY if you know the key number.
The key number is stamped on the original keys provided
with your lock. If you do not know the key number, it is
possible to obtain additional keys from a locksmith who
can impression your lock. If you do know the key number,
go to a locksmith or local hardware store to order keys.
Please note that the locksmith will charge you a fee for
this service. Not all Locksmiths/Hardware Stores offer
this service; please phone ahead. |
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Q: What
kind of guarantee does Metropolitan Locksmith offer
on parts and labor?
A: At Metropolitan Locksmith, we
stand by our work and all parts and labor are backed with
a full warranty for 90 days. Our guarantee is written at
the bottom of every receipt. You never have to wonder about
our commitment to the quality of our service. |
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Q: My
landlord gave me the keys why should I get new
ones?
A: It's your stuff! When was the
last time the locks were changed? If you don't know the
answer then you and your company are potentially at risk.
Some property management companies in an effort to save
money simply swap the locks from one unit to another and
have a brand new set of keys made. A previous tenant with
some time to kill could simply try his key in each door
in the complex until he finds one that works. |
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Q: Why
do I have to wiggle my keys in the lock to make
it work?
A: As locks age over time, the pins
in a lock cylinder tend to "wear" down causing
your keys to stick and forcing you to "jiggle or
wiggle" the key in the lock to make it work. Most
likely the keys you were given have probably been "copied" several
times and this, plus pin wear, can cause your lock to act
like it is breaking. |
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Q: Why
do you recommend locks that seem so expensive?
A: We have found through experience
that you get what you pay for; nothing hurts more than
having to replace a cheap lockset that has worn out prematurely.
We here at Metropolitan Locksmith believe that you should
only have to pay once for your security needs. Purchasing
the very best hardware you can afford, will keep your security
needs cost effective. |
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Q: I
am moving into a new home, should I rekey the locks?
They seem to be working properly.
A: The answer is YES! Everyone has
someone that they trust with their house keys, this does
not mean you can trust them. How many neighbors, old baby
sitters, cleaning people are walking around with the key
to your home? Change the locks and then give keys to people
you and you alone trust. |
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| If you have any questions not covered here, just
fill out our form on the contact page, we will
be happy to respond, and if it is a really good
question we might post it on out FAQ page. |
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