REFUND & CANCELLATION POLICY
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by tanganika.com and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Search Engine Optimization, Social Media Marketing, & Internet Marketing
Payments for Search Engine Optimization, Social Media Marketing or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Setup fees are applied directly to expenses incurred by tanganika.com in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.
Logo Design & Flyer / Brochure Design
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server or sent it to the client.
Full refund for all type of projects: In cases after receiving ‘deposit payment and necessary documents’ where the project has not been started in 2 weeks.